Client Agency Terms

Last Update Date:April, 2026

This Client Agency Agreement (“Agreement”) is entered into as of the Effective Date by and between Cre8iv Agency LLC dba Cre8iv Crew (“Cre8iv Crew” or “Agency”) and the undersigned client (“Client”).

1. Scope of Services

Cre8iv Crew provides marketing and event-related services including, but not limited to, event promotion, experiential marketing, and the provision of brand ambassadors, promotional staff, and other independent professionals to represent Client brands at in-person or virtual events (“Services”). Specific details such as dates, staffing levels, and rates may be outlined in proposals, booking confirmations, estimates, or invoices issued by Cre8iv Crew.

2. Booking, Payment & Billing Terms

A non-refundable deposit equal to fifty percent (50%) of the total estimated cost is required no later than forty-eight (48) hours prior to the event start date. Failure to provide the deposit within this timeframe may result in cancellation of services at Cre8iv Crew’s discretion.

The remaining balance is due within thirty (30) calendar days following the conclusion of the event (“Net 30”). Payments not received by the due date may accrue interest at two percent (2%) per month or the maximum amount permitted by law, whichever is lower.

Each event engagement is subject to a minimum billable amount of sixty dollars ($60) per event unless otherwise agreed in writing.

3. Holiday & Premium Rate Policies

Events scheduled on designated holidays are subject to a mandatory holiday premium of twenty-five dollars ($25) per hour, per staff member, billed in addition to standard hourly rates.

Designated holidays include Thanksgiving Day, Christmas Eve, Christmas Day, New Year’s Eve, and New Year’s Day. Any portion of an event occurring within these timeframes will be billed at the applicable premium rate.

Event requests submitted within seven (7) calendar days may be subject to expedited staffing fees and may require full prepayment. Final invoicing governs in the event of discrepancies.

4. Product Spend & Handling Fees

A product spend handling fee of twenty percent (20%) applies to all product or out-of-pocket expenses managed by Cre8iv Crew. Clients may prepay product spend to avoid this fee. Any unused balance may be refunded or applied to a future activation.

5. Cancellations

All cancellations must be submitted in writing. If Client cancels within forty-eight (48) hours of the scheduled event, the full deposit will be forfeited, and Client remains responsible for any additional costs incurred by Cre8iv Crew prior to cancellation. Costs incurred may include, but are not limited to, contractor assignments, contractor commitments, administrative time, product spend, travel coordination, rush staffing efforts, cancellation costs, or other non-refundable expenses related to the event prior to cancellation.

6. Independent Contractor Relationship

All personnel provided by Cre8iv Crew operate as independent contractors. They are not employees of the Client or the Agency. Contractors are responsible for their own taxes, insurance, and legal obligations.

7. Agency Responsibilities

Cre8iv Crew agrees to provide qualified personnel, deliver services professionally, ensure contractors are properly briefed, and maintain communication before, during, and after the event.

8. Client Responsibilities

Client agrees to provide all necessary event details at least forty-eight (48) hours prior to the event, cooperate with Cre8iv Crew, maintain a safe working environment, and pay all invoices in accordance with this Agreement.

9. Credit Review & Third-Party Payment Services

Cre8iv Crew may utilize third-party credit or invoicing platforms to assess payment eligibility or facilitate billing. Payment terms may be adjusted based on credit review or payment history.

10. Force Majeure

Cre8iv Crew shall not be liable for delays or failure in performance due to circumstances beyond its control, including but not limited to weather, natural disasters, government orders, labor shortages, or venue issues. Efforts will be made to reschedule or provide alternatives when feasible.

11. Responsibility & Liability

Cre8iv Crew’s liability is limited to the amount paid for the services related to the claim. The Agency is not responsible for indirect or consequential damages, including lost profits or reputational impact.

12. Confidentiality

Both parties agree to maintain the confidentiality of proprietary or sensitive information unless disclosure is required by law.

13. Governing Law

This Agreement shall be governed by the laws of the State of Colorado.

14. Entire Agreement

This Agreement constitutes the entire understanding between the parties. By confirming a booking, submitting a deposit, or executing electronically, Client agrees to be bound by these terms.